We will ship your items postage-free from an order value of CHF 150.-. For small orders only of accessories & lamps, a processing fee of CHF 15.- will be charged.
Deliveries are made within 5 working days. Delivery times for non - stock Articles are not specified online. Usually the delivery period is 4 weeks for items not in stock.
The deliveries are sent exclusively with package service DPD during normal working hours. Please choose the shipping address so that someone can receive the package. The delivery will be made against receipt signature at the risk of the recipient. The delivery of large luminaires or orders is made by forwarding agency.
Visible transport damages are to be reported immediately upon receipt of the courier or within 24 hours by e-mail to firstname.lastname@example.org with picture documents.
Complaints due to defects or due to incomplete or incorrect delivery are to be notified to us immediately by email, no later than 5 days from date of delivery with photo document.
Returns without prior agreement are at your own risk. We will only accept returns if not agreed otherwise.